Introduction

Moall (“we,” “our,” or “us”) is committed to protecting your privacy while providing you with our AI-powered platform and e-commerce integration services. This Privacy Policy explains how we collect, use, share, and protect your personal information. By accessing www.moall.io or using our services, you explicitly consent to the practices described in this Privacy Policy and our Terms of Service.

Information We Collect

Account Information

When you register on Moall.io, we collect your name, email address, and account details.

E-commerce Data

Through integrations with platforms such as Shopify or WooCommerce, we may collect store-related data, including product, sales, and customer information necessary to provide insights and services.

Usage Data

We collect data about your interactions with Moall.io, such as pages visited, features used, and preferences.

Communications

We may collect and store communications you exchange with our AI experts or support team.

Technical and Diagnostic Information

We collect logs and technical data (e.g., device type, browser type, IP address) to monitor performance, improve reliability, and detect potential issues.

How We Use Your Information

We use your personal information to:

• Provide and maintain our services and platform features

• Personalize your experience and deliver tailored insights

• Facilitate integrations with third-party e-commerce platforms

• Match users with relevant AI experts

• Communicate service updates, recommendations, and support responses

• Monitor and improve platform performance

• Ensure security, detect fraud, and comply with legal obligations

  
  

Data Storage and Security

We store your data securely using industry-standard encryption and access controls. Internal access to sensitive data is limited and monitored. Some information may be retained for a reasonable period after account deletion to meet legal or operational requirements.

Data Sharing

We share your personal information only in the following cases:

• With third-party service providers who support our operations (e.g., hosting, analytics, e-commerce integrations)

• When required by law or to protect our legal rights

• With your explicit consent

  
  

We do not sell your personal information to third parties.

Marketing and Communications

By using Moall.io, you consent to receive service-related communications and, when applicable, promotional updates.

• You may opt out of marketing communications at any time by contacting us at support@moall.io.

• Essential service and account updates will continue to be sent to keep you informed.

Your Rights

Depending on applicable laws, you have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Opt out of non-essential communications

• Request details on how your data is used

• Request deletion of your personal information (subject to legal and service obligations)

  
  

To exercise these rights, please contact us at support@moall.io.

Third-Party Services

Moall integrates with third-party providers, which may include:

• E-commerce platforms Shopify,

• Analytics and performance tools

• Hosting and cloud service providers

  
  

Each third-party provider has its own privacy policy governing how they handle your information. We encourage you to review them directly.

Cookie Policy

We use cookies and similar technologies to:

• Manage user sessions and authentication

• Store user preferences

• Enhance platform performance and personalization

  
  

Some third-party integrations may also use cookies, web beacons, or similar technologies. You may disable cookies in your browser settings, though some features of Moall.io may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date reflecting the latest version.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@moall.io
Website: www.moall.io